SHIPPING & RETURNS

SHIPPING POLICY

Turnaround


All orders are shipped within 48 hours Monday – Sunday 9am – 9pm (Dubai Only)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using mail will not have tracking numbers.

Shipping Rates


For all orders over AED 250, shipping is free. All other orders are AED 30. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders


If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURN & EXCHANGE POLICY

Do you accept returns/exchanges?

Absolutely! Our return/exchange policy is below.

Returns:


Our policy covers 2 days. If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How To Return An Item

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please include a note detailing your request (including the email address and/or order number associated with your purchase.

We also do not refund the original shipping and handling that you paid on the order. 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@dogbake.com.

You will be responsible for paying for your own shipping costs for returning your item. In the case of an exchange, you will cover the shipping to send your item back to us, and we will cover the shipping to send your replacement to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.